FAQ – Mali Love

FAQ

Frequently Asked Questions

 

Do you accept returns?

We don’t accept change of mind returns however we may accept size exchange requests. Visit our returns policy for all the deets.

 

What happens if I receive a faulty or damaged item?

We do check all items before posting them so we hope this doesn’t happen, however we are all human and sometimes things might slip through. In the unfortunate case this does happen, Mali Love will cover all postage costs for you to receive a new item. Please visit our returns policy for more information.

 

Do you ship internationally?

We ship to all countries excluding North America (United States of America and Canada). See our shipping information for more details on shipping times and costs.

 

 

How long will it take for me to receive my order?

Orders will typically be processed within 48 hours and then we hand it over to Australia Post to work their magic. Postal times are out of our control, but standard shipping for all WA orders will generally arrive within 2-3 business days and express shipping should be overnight delivery, eastern states a little longer.

International orders can take between 5-25 days to arrive, depending on location. Occasionally parcels can be held up in customs which can delay the delivery of the item.

For more details on shipping information, including rush orders, click here

  

How long will it take for me to receive pre-order items?

Any item on the website listed for pre-order will have an approximate stock arrival date listed in the description. Please note that these dates are approximate only. As soon as we receive the items at Mali Love, we will get them back out the door on their way to you. If you place an order with both pre-order and in stock items, your whole order will be posted once we receive the pre-order item. If you would like the in stock items posted sooner please place two separate orders. If you have already placed your order but would now like to split your items, please email info@malilove.com.au to arrange payment of additional shipping.

 

 How do I care for my swimwear?

Cold hand wash or gentle machine wash with mild detergent. Do not soak. Do not bleach. Do not spin dry. Do not dry clean. Do not iron. Do not tumble dry. Line dry out of direct sunlight. Avoid any rough surfaces such as pool edges or rough ground in general. Do not pack or store when wet. Remove any excess water and dry without delay. Separate light colours from dark before washing. Avoid excess contact with suntan lotions and harsh chemicals sometimes found in saunas, spas and pools. Avoid excess contact with harsh chemicals such as deodorants, make-up or perfume. White and pastel colours and light weight garments may appear transparent when wet. 

 

Have a question that you haven’t found the answer to?

Please send us an email to info@malilove.com.au. We’d love to chat with you.